FAQ's

Have a question that was not answered here? Email us and we will be glad to answer it for you.

 

What areas do you serve?

We primarily serve southern Vancouver Island and the surrounding Gulf Islands. Please inquire about jobs you would like done outside of this area.

 

What are your showroom hours?

Our showroom is open Monday through Friday, from 8am to 5pm. It is open Saturday from 9am to 5pm. It is closed Sundays, holidays, as well as holiday weekends.

 

Can I replace my cabinet doors only, instead of replacing all of my existing cabinetry?

Replacing your cabinet fronts only, which is commonly known as cabinet re-facing, is a service we do not provide. However, we would be happy to provide you a quotation for replacing your cabinetry. Typically, we find we are very competitive against re-facing estimates and are happy to provide someone who is looking to reface with another option.

 

How long does it take to order my cabinets?

It depends on the type of cabinetry you are ordering. Our products have varying lead times, anywhere from one to five weeks in general. Your salesperson will be happy to provide you with the information you need.

 

How long will my cabinet installation take?

The amount of time required for installation will vary with the complexity of the job. In general, a typical kitchen installation will take somewhere between one and five days to complete. Consult your salesperson for an approximate time frame for installation for your job. Please note that installations usually take place a day or two after delivery.

 

At what time on my delivery day will my cabinets arrive?

Our trucks deliver throughout the working day, so your delivery could be anywhere from 8am until 5pm. If you require the approximate time of your delivery, please feel free to contact your salesperson, or our delivery/installation coordinator.

 

Can I install the cabinets myself?

Yes. We offer our cabinet products on a 'supply only' basis for those customers who prefer to do the installation themselves. In addition, we also offer our Cabinets Direct cash and carry cabinet program, in which we have a variety of cabinets in selected styles, in stock ready for pick-up at significant savings. For more information click here or contact one of our salespersons for more details.

 

Can you match the cabinet colour to a sample that I have?

Yes. We offer custom colour matching to suit your request. Please contact one of our salespersons for more details.

 

How do I confirm the delivery date of my order?

Please note that the delivery of your order takes place the day before installation. The date noted on your contract is a tentative delivery date. You will be contacted 2-3 days prior to your tentative delivery date to confirm that you are ready and ale to accept delivery on that date. You may also contact your salesperson or our delivery/installation coordinator to move your delivery date to the next available date. Please notify us as early as possible if you know that you will not be ready for you scheduled delivery date, so that we can schedule the best date possible for you.

 

What if I am not ready for the installation after I have confirmed my delivery date?

You can postpone the delivery of your order up to 24 hours before the delivery date. Otherwise, you must accept the delivery on its scheduled date. If possible, you may have the cabinets delivered and stored in another room, such as the garage or living room. Keep in mind that most of our installers work individually, therefore do not have the cabinets put somewhere where he will not be able to move them by himself.

 

What are your contract terms?

We require a 50% deposit upon placement of your order. We will also collect 40% upon delivery of your order. The final payment of 10% will be made at the time of substantial completion of the job. If you have any questions about our contract or its terms, please feel free to contact your salesperson at any time.

 

What forms of payment do you accept?

We accept cash, personal cheques, Visa, MasterCard and Interac Direct Payment.

Harbour City Kitchens Inc.